Hi, I’m Charlotte!
I work with people to unstick messy problems that matter. I listen deeply and explore broadly to understand what’s not working and why, so I can help people move from chaos and ambiguity towards solutions that make the world better.
Work
Senior Service Designer
Royal National Institute for the Deaf (RNID)
United Kingdom
September 2024-Present
Service Designer
Royal National Institute for the Deaf (RNID)
United Kingdom
September 2023-September 2024
Service Designer
Auckland Transport (AT)
New Zealand
November 2021-July 2023
Product Designer
Auckland University of Technology (AUT)
New Zealand
August 2020-November 2021
Instructional Designer
Kelly Group New Zealand (KGNZ)
New Zealand
May 2018-November 2021
Computer Aided Design Technician
Tonkin + Taylor
New Zealand
April 2017-October 2017
Design Intern
Design for Health and Wellbeing (DHW) Lab
New Zealand
November 2015-February 2016
Design Intern
Auckland University of Technology (AUT)
New Zealand
November 2014-January 2015
Education
Master of Art and Design
Auckland University of Technology (AUT)
Major: Industrial and Product Design
Grade: First Class
2016-2017
Bachelor of Art and Design (Honours)
Auckland University of Technology (AUT)
Major: Industrial and Product Design
Grade: First Class
2012-2015
Volunteering
Volunteer Home English Tutor
English Language Partners (ELP) New Zealand
June 2020-March 2023
Tutored two students from migrant backgrounds with a focus on listening to understand their unique needs and teaching practical English skills to build their confidence interacting in their communities.
Volunteer Graphic Designer
Shakti International
October 2021-May 2022
Collaborated with a legal graduate to design a user-friendly guide explaining the process of attending court in simple terms to women from diverse migrant and refugee backgrounds.
Exhibition Volunteer
New Zealand for Humanity (NZFH)
June 2021-August 2021
Assisted in the planning and execution of an exhibition titled “An Interactive Walk Through the Palestinian Timeline” to share Palestinian culture and history as well as raise awareness of current events unfolding in occupied Palestine. I conducted research, copywriting and editing, and graphic design to create over 100 floor length posters within a two-week timeframe.